INFINITI Earns Top Luxury Brand Recognition for 4 Straight Years

INFINITI has earned recognition as one of the top luxury automotive brands in the 2024-2025 Automotive Reputation Report, securing second place with a Reputation Score of 738. This achievement reflects the brand’s commitment to engaging luxury car buyers and adapting to their changing needs. Kelly INFINITI currently has an impressive score of 896.

In today’s digital world, where consumer feedback is more influential than ever, managing online reviews has become crucial for success in the automotive industry. Modern consumers rely heavily on online reviews to guide their decisions, and by proactively addressing feedback, INFINITI has built credibility and fostered transparency within its retail network. The brand has consistently ranked highly in Reputation’s annual surveys, securing the top spot among U.S. luxury brands in 2023 and 2021, while also finishing second in 2024 and 2022.

Related: Kelly INFINITI Top Dealer for Customer Satisfaction

“INFINITI has been setting the standard for luxury and redefining client experiences for 35 years,” said Craig Keeys, Group Vice President, INFINITI Americas. “Our recognition in the 2024-2025 Reputation Report underscores our ongoing dedication to delivering exceptional, client-centered experiences that align with the evolving expectations of luxury consumers.”

To elevate client satisfaction, INFINITI continues to invest in programs like INFINITI NOW, INFINITI Premium Care, INFINITI Valet, and the ICAR-XTM sales and service apps, improving the entire sales-to-service experience. The brand has also launched initiatives like INFINITI Client Experience Coordinators and MyINFINITI Experts, tailored specifically for the all-new 2025 QX80.